The Hub
☕️ Grinders® Equipment Support Hub
Contact Us – Need help?
Having issues with your coffee machine?
See below step-by-step troubleshooting, maintenance guides and contact details.
Business Hours: Call 1300 476 377
-> Log service job
-> Refer to service manual below
-> If critical, contact your Grinders Territory manager
-> If unable to be fixed, use back up machine and organise transfer of equipment to NT shed
Outside Business Hours: Call 13COKE
-> Log service job
-> Refer to service manual below
-> If critical, call this technician for a phone fix
-> If unable to be fixed, use back up machine and organise transfer of equipment to NT shed
🔧 Step 1 – Safety Check
Before beginning any troubleshooting, please complete a Safety Check.
🧰 Step 2 – Troubleshooting Checklist
Your go-to guide for resolving common issues.
Includes:
Cleaning Guides – Model-specific cleaning instructions
- Egro
- Rancilio Classe 7
- Rancilio Classe 9
- Bunn Thermofresh
- Bunn Titan
- Krea Touch
- PUQ Press Q1 – Daily Cleaning & https://youtu.be/b3VjupwQKRI
☕ Equipment Maintenance
Follow daily and weekly maintenance routines specific to your coffee machine model.
🧩 Step 3 – Need Help?
If the issue can’t be resolved on site, please contact:
- National Service Centre: 13COKE
- MYCCA
When logging your service request, please include:
- Machine serial number
- Machine location (on site)
- Contact name and phone number
- Error code (if applicable)
Once your ticket is logged, check the Troubleshooting Guide for estimated SLA response times and next steps.
⏱ Step 4 – What Happens Next
Once your ticket is logged, check the Troubleshooting Guide for estimated SLA response times and next steps
🔗 Quick Links
- Cleaning Guides: PDFs and videos for all equipment
- Troubleshooting Library: Common error codes, fixes, and SLA information
- Request a Break-Fix: Call 13COKE
Machine Trouble shooting
Franke Cleaning
Download Cleaning Instructions
A300 Cleaning Instructions – External Link
A400 Cleaning Instructions – External Link
Note – Customers will need to add the milk cleaning agent solution to the blue container into the fridge.
A800 Cleaning Instructions – External Link
Once